Store Policy
STORE OPENING TIMES
Abela Centre for Olfactory Art is opened Monday – Friday from 9am – 5pm and Weekends (Saturday Only) 10am – 5pm. Our stores have specific opening hours during national holidays (Store Opening Hours)
Our online store (Abela World) is open 24/7
Our social media pages: Abela Olfactory Art Centre and Abela World are open 9am – 6pm Monday – Saturday except on national holidays.
For purchases outside of the store opening times, visit our online store https://paystack.shop/abela-world, or any of our stockist locations near you.
PAYMENT POLICY
CREDIT CARDS
We currently accept Visa & MasterCard across all payment platforms (Online and In-store). Our secure real-time credit card processing facilities will charge your card at the time the order is placed. The charge will appear on your statement as “Scents of Africa”.
BANK TRANSFER
We accept USD($) and NGN(N) direct bank transfer payments. NGN direct bank transfer details are made available upon request only via our customer care representative contact by email to orders@scentapothecary.com. direct bank transfer details will be made available to you upon request via our Customer Service Representative. To make a request, send mail to abelacentre@gmail.com
RETURN POLICY
We currently have a standard no-return policy on all products purchased from our store. If you are not entirely satisfied with your purchase, no worries, kindly send an email to our customer care line and we would treat each query on a case-by-case basis.
Please note that where a return may be approved, the following shipping terms are applicable.
SHIPPING OF RETURNED ITEMS
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Clearance & Sales items are final sale only and will not be applicable for return in any case.
RETURN ADDRESS
All returned items should be addressed to:
Abela Centre for Olfactory Art
385, Herbert Macaulay Way,
Yaba, Lagos,
Nigeria.
CONTACT US
If you have any questions about returning your item to us, please email abelacentre@gmail.com.
DELIVERY POLICY
The Delivery Company has been contracted to perform the delivery service to you. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event there are missing, damaged or incorrect packages, please notify Scent Apothecary immediately on identified defect. Upon contact, we would advise on action to be taken with respect to the items. Wherein a notification is not made out to Abela World before receiving the items, Abela World would not be liable to consider the order for replacement. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
SHIPPING POLICY
SHIPPING FAQs
How long does it take for Abela to ship my order?
Our goal is to ship orders with delivery destinations in Lagos, Nigeria in 1-2 business days of making an order for items in stock. For orders outside Lagos, our standard ETA is 4-5 days. For orders outside Nigeria, ETA (expected-time-of-arrival)S is advised by the carrier via site tracking. Abela would advise on the tracking details via email. Please note that all orders are FOB (free-on-board) our warehouse. For pre-orders, our customer care department will advise on available date of order and ETA.
Do you do express shipping on orders?
Yes. Expedited shipping methods will be process and shipped out the same business day for in stock orders if placed before 11:00 am (GMT+1). For expedited shipping, the aim is to ship out items on same day, however some circumstances may delay same day delivery. Expedited shipping attracts extra shipping charges. Please note that any expedited shipping options chosen after 11:00am (GMT+1) will ship out the next business day and charged at the extra shipping charge rate. Whenever an extended delay is expected in shipping your package, our customer service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Weekend or National Holiday delivery
Our goal is to ship to you as fast as possible, however, during peak holiday times or bad weather situations, delays may cause an overall increase in shipping times.
Customer Pickup:
The option to pick-up your order from our store is available. Kindly give us advance notice before picking up your order from the Abela Centre for Olfactory art. If possible, please give us at least 24-hour advance notice before picking up your order from our warehouse.
Shipping Rates:
Our shipping rates vary depending on the customer shipping location and weight of item to be shipped. Standard shipping rates apply for items shipped to Lagos locations and weighing below 2kg. Shipping rates for delivery outside Lagos State, Nigeria would be advised by our customer service team. The rates charged are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. We take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer.
When will I get my shipment?
We are located in Lagos, Nigeria. Some areas may take longer due to the frequency of deliveries to your location. Depending on your location, your order will typically arrive 1-7 business days after it is processed for shipping within Nigeria. For international shipping time typically is 7 – 21 business days depending on the courier service provider. Shipping has been contracted to a delivery company to handle shipping. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our store that will include a tracking number for your order.
Where does my order ship from?
All online orders ship from our store in Yaba, Lagos, Nigeria. We operate a direct-to-you shipping model for all online orders so we can guarantee quality, speed and accuracy of your order. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in fulfilling your order.
Hazardous Shipping Information for Oils
Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C)/ 140.9 degrees Fahrenheit (°F) or less are considered hazardous materials. Flammable Liquids with a flashpoint above 38 degrees Celsius (°C)/ 100.4 degrees Celsius may be exempted when shipped by ground. Any item designated as a hazardous material may incur higher shipping costs and longer shipping times. Please note that we are unable to expedite shipping on any items designated as hazardous material.
CHANGES TO OUR STORE POLICY
We reserve the right at our discretion, to change our store policy at any time posting revised terms to our Store Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the services following any changes made to this policy or other terms means you accept the changes.